Returns & Refunds

Returns & Exchanges

At Sofia's Baby Closet, we want you to be completely satisfied with your purchase! That’s why we offer a hassle-free 30-day return policy, with no return shipping charges.

How Our Return Policy Works:

  • 30-Day Return Window: You have 30 days from the date you received your order to return any item for a full refund or exchange.
  • Free Returns: We cover the return shipping costs, so you won’t have to worry about paying for shipping.
  • Condition: To qualify for a return, items must be unused, unworn, and in the same condition you received them, with all original packaging and tags attached.

How to Initiate a Return:

  1. Contact Us: Send us an email at [Your Customer Support Email] with your order number and the item(s) you’d like to return or exchange.
  2. Receive Your Return Label: We’ll send you a prepaid return shipping label to make the process easy.
  3. Ship the Item Back: Attach the return label to the package and drop it off at your nearest shipping carrier location.
  4. Refund or Exchange: Once we receive your returned item, we’ll process your refund or ship your exchange. Refunds will be issued to your original payment method and may take 5-10 business days to reflect in your account.

Non-Returnable Items:

  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards

If you have any questions or need assistance with a return, feel free to reach out to our customer service team at [Your Customer Support Email] or [Your Customer Support Phone Number]. We’re here to help!

Thank you for shopping with Sofias Baby Closet!