FAQs
Frequently Asked Questions (FAQ)
Welcome to Sofia's Bay Closet! Below, you’ll find answers to some common questions. If you need further assistance, feel free to contact us at [Your Customer Support Email] or [Your Customer Support Phone Number].
1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer payments through PayPal, Apple Pay, Google Pay, and Shopify Payments for a secure and convenient checkout experience.
2. How long will it take to receive my order?
Orders are typically processed within [1-3 business days]. Once shipped, you’ll receive an email with your tracking information. Shipping times vary depending on your location:
- Domestic Shipping: [4-7 business days]
- International Shipping: [5-9 business days]
Please note that shipping times may vary during holidays or promotions.
3. Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times may vary based on your location. Any applicable customs or import duties are the responsibility of the buyer.
4. Can I track my order?
Yes, once your order is shipped, you will receive an email with tracking details. You can also track your order by logging into your account on our website.
5. What is your return policy?
We offer a 30-day return policy with free returns. If you’re not completely satisfied with your purchase, you can return your item(s) within 30 days of receiving your order. The items must be unused, in their original packaging, and with all tags attached. Please visit our [Returns & Exchanges](link to returns page) page for more details.
6. How do I initiate a return or exchange?
To initiate a return or exchange, simply contact us at [Your Customer Support Email] with your order number and reason for the return. We’ll provide you with a prepaid return shipping label and instructions on how to send the item back.
7. What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact our customer support at [Your Customer Support Email] within 7 days of receiving your order. We’ll arrange for a replacement or refund as soon as possible.
8. Can I modify or cancel my order?
Once an order is placed, we strive to process it quickly. If you need to modify or cancel your order, please contact us immediately at [Your Customer Support Email]. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
9. Do you offer gift cards?
Sadly, Not right now, hopefully sometime in the future!
10. How can I contact your customer service team?
Our customer service team is available to assist you Monday through Friday, [9 AM - 5 PM UK. You can reach us at [Your Customer Support Email] or [Your Customer Support Phone Number]. We aim to respond to all inquiries within 24 hours.
If you have any further questions, feel free to reach out to us. Thank you for shopping with Sophia's Baby Closet.